ColdBet Terms and Conditions

Welcome to ColdBet Casino. These terms and conditions govern your access to and use of our website, mobile applications, and all services we provide. By registering an account, you confirm that you have read, understood, and agree to be bound by this document. If you do not agree with any part of these terms, you must not use our platform.

About Our Licence and Operator

At ColdBet, we are operated by Game2Net B.V., a company registered in Curaçao under number 163111, with its registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad. Our payment processing is handled by Megabond LTD, a wholly-owned subsidiary registered in Cyprus (HE 444355). We hold a licence issued by the Curaçao Gaming Authority under number OGL/2024/296/1093. Here at ColdBet, we operate in full accordance with the conditions of this licence, and we reserve the right to suspend or amend our services where required by our regulator.

Restricted Jurisdictions

We do not accept players from Australia, Curaçao, France, the Netherlands, Spain, the United Kingdom, the United States and its dependencies, Aruba, Bonaire, Saba, or Cyprus. Our Cold Bet platform cannot verify or guarantee the legality of our services in every jurisdiction, so you are responsible for confirming that online gambling is legal where you reside before you register.

Account Registration and Eligibility

To use our services, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. When you complete Cold Bet registration, you agree to provide accurate, current, and complete information. We may request additional documentation at any time to verify your identity, and we reserve the right to suspend your account until this verification is complete.

• You may hold only one active account with us at any time
• We require a complete profile and an activated phone number before bonus funds can be credited
• You must not create an account on behalf of another person
• We may decline or terminate registration at our sole discretion

Deposits and Withdrawals

Our Cold Bet casino accepts deposits via Visa, Mastercard, Skrill, Neteller, UPI, bKash, Nagad, and a wide range of cryptocurrencies including Bitcoin, Ethereum, Tether, USD Coin, and Litecoin. The minimum deposit is €1, though a higher minimum applies when claiming the welcome package. We do not accept cash or cheque deposits, and a service charge may apply to Bitcoin transactions.

When you request a Cold Bet withdrawal, we process requests using the same payment method used for your deposit wherever possible. In certain cases, we may require a bank transfer instead. Our withdrawal limits are €10,000 per day, €30,000 per week, and €100,000 per month. Before approving any withdrawal, we require that your total stakes match the sum of your deposits at odds of at least 1.1.

We process requests 24/7, though KYC checks may take up to 72 hours from receipt of documents, with video verification taking up to 5 working days and payment-system checks taking up to 180 days in some cases. Our standard cashout time is up to 7 business days, depending on the payment method selected.

Bonus Terms

At ColdBet Casino, we offer a Casino Welcome Package of up to €1,500 plus 150 free spins across your first four deposits. Each bonus carries a wagering requirement of 35 times the bonus amount, to be completed within 7 days of activation, with a maximum bet of €5 while wagering. Free spins are credited only once the cash bonus has been wagered, and each subsequent bonus becomes available only after the previous one is cleared.

• ColdGames bets count double towards wagering, with some exceptions
• Excluded games include certain crash, roulette, and jackpot titles
• Withdrawing funds before claiming your next deposit bonus will cancel it
• We do not offer casino deposit bonuses on cryptocurrency transactions

Our Cold Bet bonus programme also includes reload offers, cashback tournaments, and sports betting promotions such as the EURO Football Boost and Acca Boost. We reserve the right to amend, withdraw, or cancel any promotional offer at our discretion, and we may void winnings obtained through bonus abuse or breach of these terms.

Loyalty Programme

We reward consistent play through our 8-level cashback loyalty programme. Every player starts at Level 1 (Copper) and advances by earning Experience Points through wagering. Our cashback ranges from 5% to 11% on net losses, paid without further wagering requirements within 1 to 7 days depending on your level. Our top-tier VIP status includes exclusive offers, dedicated support, and rakeback calculated on all bets. This programme is not available to players using cryptocurrency accounts.

Responsible Use of Our Services

When you use our platform, you agree not to engage in fraudulent, abusive, or collusive behaviour. We may suspend or close any account where we suspect a breach of these terms, including the use of bots, multiple accounts, or bonus exploitation. We encourage responsible gambling and provide tools such as deposit limits and self-exclusion for players who need them.

Game Fairness and Availability

Our ColdBet platform features over 8,000 games from more than 180 providers, including Pragmatic Play, NetEnt, Play'n GO, and Evolution for live dealer titles. We strive to ensure all games operate fairly and are tested by independent auditors, but we do not guarantee uninterrupted availability of any specific title, as providers may remove or update their content at any time.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our platform will be free of errors, interruptions, or technical faults. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of our platform after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of your rights and obligations.

Contact Us

If you have questions regarding these terms, our support team is available 24/7 via live chat, email, and social media. You can reach us at [email protected] for general enquiries, [email protected] for complaints, or [email protected] for account security matters. We at ColdBet are committed to transparent and responsive communication with every player.