ColdBet Casino Privacy Policy

At ColdBet Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use our mobile apps, or play our games. By creating an account or using our services, you agree that we may process your data as described below. We encourage every player to read this policy carefully before using ColdBet Casino services.

Information We Collect

When you register at ColdBet Casino or browse our platform, we gather several categories of information to provide, secure and improve our services. We collect data both directly from you and automatically through your interaction with our site.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence and preferred currency
• We gather identity verification documents during our KYC process, including government-issued ID, proof of address and payment verification documents
• We record financial information related to your deposits and withdrawals, including payment method details for Visa, Mastercard, Skrill, Neteller, UPI, bKash, Nagad and supported cryptocurrencies
• We track your gaming activity, including games played, wagers placed, bonus participation and session history, to improve our services and manage our loyalty programme
• We collect technical data such as IP address, device type, browser information and location data through cookies and similar technologies
• We may record communications you have with our support team via LiveChat, email, Telegram or our other contact channels

How We Use Your Data

We use the information we collect for legitimate business purposes connected to operating ColdBet Casino responsibly and securely. Our primary purposes include:

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity in line with our licensing obligations
• We use your activity data to calculate cashback under our 8-level loyalty programme and to determine eligibility for welcome bonuses, reload offers and promotions
• We use contact details to send you important account notifications, security alerts and, where you have opted in, marketing communications about our promotions
• We analyse technical and behavioural data to prevent fraud, detect suspicious activity and comply with anti-money laundering regulations
• We use your information to respond to support requests and resolve any complaints submitted through [email protected] or our other support channels

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register for ColdBet Casino services, compliance with our legal and regulatory obligations under our Curaçao Gaming Authority licence, our legitimate interests in preventing fraud and securing our platform, and your consent where required, particularly for marketing communications and certain cookie categories.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our payment processing partners, including Megabond LTD, to facilitate deposits and withdrawals
• We disclose information to identity verification and KYC service providers to confirm your identity and comply with regulatory requirements
• We may share data with regulators, law enforcement or courts where required by law or to protect our rights and the integrity of our platform
• We work with game providers and live casino operators who may receive limited gameplay data necessary to deliver their games
• We may share information with marketing and analytics partners to improve our website and advertising performance

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and understand how you interact with ColdBet Casino. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory reporting obligations. Financial and KYC records are typically retained for the period required by applicable gaming and anti-money laundering regulations, even after you close your account with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our security department, reachable at [email protected], continuously monitors our systems for potential threats. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or through our complaints channel at [email protected]. If you wish to close or block your account, you may contact [email protected].

International Data Transfers

As an international operator, we may transfer your data outside your country of residence, including to our servers and partners located in other jurisdictions. We take steps to ensure that any such transfers are conducted with appropriate safeguards in place.

Restricted Jurisdictions

We do not knowingly collect personal data from residents of Australia, France, the Netherlands, Spain, the United Kingdom, the United States and its dependencies, Aruba, Bonaire, Saba, Curaçao or Cyprus, as these jurisdictions are restricted from using our services. If you access ColdBet Casino from a restricted territory, we reserve the right to suspend your account and limit further data processing.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team at [email protected], through our LiveChat available 24/7, or via our Telegram, Instagram, Facebook and X channels. We are committed to addressing your privacy concerns promptly and transparently.